Terms and conditions
Using Veyn.
Last updated 7 October 2026. These terms are an agreement between you and vspindle ("we"), which operates Veyn: the apps for iPhone and Android, Doyo (the AI assistant inside them), and the services behind them. By creating an account or using Veyn you accept them. How we handle your data is in our privacy policy.
In short. Veyn keeps track of your home, car, pets, trips and money, and Doyo helps with them. Doyo is an AI: it can be wrong, so check what matters, and it acts out in the world only when you approve. It gives general information, not professional advice. Your content stays yours. Veyn doesn't hold your money or connect to your bank.
Your account
- You must be at least 13, or the minimum age to use online services where you live, and old enough to accept these terms. Some features (payments, phone calls by Doyo) may need you to be an adult.
- Keep your sign-in safe. You are responsible for what happens under your account, including what people you add to your household do with what you share.
- Give accurate information, especially where Doyo uses it on your behalf (your name, phone number, address).
Doyo and AI
- Doyo's answers, summaries, measurements, 3D models and readings of photos (a receipt, an odometer, a document) are made by AI. They can be incomplete or wrong. Check anything important before you rely on it.
- Doyo gives general information. It is not a financial, legal, tax, medical, veterinary, electrical, structural or mechanical professional, and nothing it says is professional advice. For decisions with real consequences, ask a qualified person.
- Doyo books, pays, sends, calls or changes things only after you approve each action on a confirmation card. You are responsible for what you approve, so read the card first.
- Don't use Doyo to deceive people, to break the law, or to get round these terms.
Money, receipts and cards
- Spending, budgets, cards and accounts in Veyn are records you enter or confirm. Veyn is not a bank, wallet or payment service. It doesn't hold or move your money, and it doesn't connect to your bank.
- When you add a card, add only a name, the bank, its kind and its last 4 digits. Never enter a full card number, its security code, a PIN or a bank login anywhere in Veyn.
- Scanning a receipt sends the photo to our AI provider to read it. The reading only fills in a form, and nothing is saved until you tap Record. Check the amount, date and currency first.
- Totals, budgets and Doyo's notes about your money are worked out from your records and may not match your bank. They are not financial advice.
AI points, plans and payments
- Doyo and some features (reading photos and receipts, 3D scans, calls, errands) use AI points. Your plan or a points pack sets how many you have. When they run out, those features stop until your points renew or you add more.
- You can buy points on your account page at veyn.world, or, where offered, through the App Store or Google Play. Prices and what each plan includes are shown before you buy. Monthly plans renew until you cancel, and you can cancel any time to stop the next renewal.
- Purchases through Apple or Google are also governed by their terms and refund rules. Purchases on our website are processed by Stripe. Except where the law gives you a right to a refund, points that have been used are not refunded.
- If you got Veyn from the App Store, Apple's Standard End User Licence Agreement also applies. Where it conflicts with these terms, it applies to your use of the app on Apple devices.
Your content
- What you add (photos, scans, documents, receipts, notes, messages) stays yours. You give us permission to store, process and show it only to run Veyn for you and the people you share it with, including sending it to our service providers as the privacy policy describes.
- Only add content you have the right to add. Don't add other people's private information without their permission.
- You can delete your content, or your whole account, from the app at any time.
Acceptable use
Don't misuse Veyn. For example, don't break the law; harass, spam or impersonate anyone; upload malware; try to get into other people's accounts or households; scrape the service; get round AI-point limits; or use Veyn to build a competing AI service. We may suspend or close accounts that do, and remove content that breaks these terms.
Businesses and other services
Businesses you contact through Veyn (for quotes, bookings or repairs), and apps Doyo hands you over to (ride, maps, booking apps), are independent of us. Your agreement for their goods or services is with them, and we aren't responsible for what they do.
The service
- We work to keep Veyn running and your data safe, but the service is provided as it is and as available. Features may change, and some are previews that may be withdrawn.
- To the extent the law allows, we aren't liable for indirect or consequential losses, or for decisions you make based on AI output, and our total liability to you is limited to what you paid us in the 12 months before the claim. Nothing in these terms limits rights you have under consumer law that can't be limited by agreement.
Ending
You can stop using Veyn and delete your account at any time in Settings → Security → Delete account. We may suspend or close your account if you seriously or repeatedly break these terms, or if the law requires it. Where we can, we'll tell you first and give you a chance to take your data.
Changes and law
We may update these terms as Veyn changes. We'll tell you in the app about important changes before they take effect; if you keep using Veyn after that, the new terms apply. These terms are governed by the laws of Malaysia, without taking away protections you have under the law where you live.
Contact
Questions about these terms: support@veyn.world.